Terms of service

01Who you are contracting with

Propgent is offered by two affiliated companies. Which one you deal with depends on where you are:

Both companies are referred to as “Propgent”, “we” or “us”. Where a right or obligation belongs to your contracting entity, it also protects the other entity to the extent it helps provide the Service to you. Contact for both: hello@propgent.io.

02Definitions

• Service: the Propgent website, application, AI voice agents, CRM, messaging, integrations, APIs and the demo line.
• Customer or you: the business or person that creates an organization account. Users are the people who sign in to it.
• End Users: the leads, callers and contacts your agent speaks or messages with.
• Customer Data: everything you upload or that the Service creates for you: contacts, project material, call recordings, transcripts, scores, notes and integration data.
• Minutes: prepaid calling credit, measured in minutes of connected call time.
• Credits: the unit your balance is held in. A live call uses five credits per started minute of connected time, so one Minute is five credits; browser test calls use 3 credits per minute.

03Eligibility and accounts

The Service is for businesses and professionals. You must be at least 18 and able to bind the organization you sign up for. Keep your login details confidential; you are responsible for everything done under your account. Tell us at once if you suspect unauthorised use.

Before we issue a phone number we verify who you are. Depending on your country this can include a government identity document, a live selfie compared against that document, a one-time code sent to your mobile, and business registration details. We may decline or withdraw a number if verification fails, if the information is inaccurate, or if the number is used unlawfully.

04The Service

Propgent lets you build an AI voice agent trained on your project material, test it in the browser, and, once verified, put it on a phone number that answers inbound calls and calls new leads. The Service also includes a real estate CRM, lead scoring (the Interest Meter), WhatsApp, SMS and email notifications, warm transfer to your team, and integrations such as Meta lead forms, Google Sheets, Zapier, webhooks and an API.

We improve the Service continuously and may add, change or retire features. We will give reasonable notice of changes that materially reduce core functionality you have paid for.

05Minutes, prices and payment

• Creating an account is free and needs no card. A new account gets a 14-day trial with 300 credits, which browser test calls use at 3 credits per minute. If you have not bought a pack when the trial ends, the credits left from the trial are removed.
• Live calling uses Minutes bought in advance in packs. Minutes from a pack never expire while your account is open.
• Each call is billed per started minute of connected time, inbound and outbound. Calls that fail because of our systems are not charged.
• Prices are shown before you buy. Indian customers pay in INR through PayU; GST is added where applicable and a tax invoice is issued by Medigent Technologies LLP. All other customers pay in USD through Stripe; you are responsible for any local taxes or bank charges.
• We may change prices for future packs with notice on the pricing page. Packs you have already bought keep their price.
• Refunds are governed by our Refund and cancellation policy.

06Your responsibilities when calling people

You choose who the agent calls and what it says about your projects. You confirm that:

• you have a lawful basis to call, message and record each End User under the laws where you and they are located, including consent where consent is required;
• you honour opt-outs, do-not-call registries and quiet hours, and you keep your Propgent do-not-call list current;
• the project material you upload is accurate and you have the right to use it;
• you will not disable or work around the protections built into the Service: the AI disclosure at the start of a call, quiet hours of 08:00 to 21:00 in the contact’s local time, do-not-call handling and recording notices;
• you comply with our Acceptable use and calling compliance policy.

07AI output

The agent generates speech and text automatically from your material and the conversation. It can misunderstand a caller or state something incorrectly. It is designed to say it will have your team confirm when it does not know, but you must review bookings, quotes and commitments before relying on them. The agent does not give legal, financial or investment advice, and nothing it says is an offer to buy, sell or rent property unless you confirm it.

08Customer Data and privacy

Customer Data belongs to you. You grant us a licence to host, process, transmit and display it only to provide and improve the Service for you, to keep it secure and to comply with law. For personal data in Customer Data you are the controller (or “data fiduciary”) and we act as your processor under the Data processing addendum, which forms part of these terms. Our Privacy policy explains what we collect from you directly and how we treat End Users.

We do not use call recordings or transcripts to train models for other customers. Aggregated, de-identified usage statistics may be used to operate and improve the Service.

09Intellectual property

The Service, its software, voices, prompts, designs and trademarks belong to Propgent and its licensors. You may not copy, resell, reverse engineer or build a competing product from it. If you send us feedback we may use it without obligation to you.

10Third-party services and carriers

Calls and messages travel over carriers and platforms we do not control, including Plivo, WhatsApp, Meta, Google and the model and voice providers we use to run the agent. Their availability, delivery times and terms are outside our control, and connecting an integration means you accept that provider’s terms.

11Suspension and termination

You can close your account at any time from the app or by emailing us. We may suspend or end your access if you breach these terms, if verification fails, if your use creates legal or security risk for us or for End Users, or if required by a carrier or regulator. Where practical we will warn you first.

After closure you have 30 days to export your Customer Data, after which we delete it from active systems and within a further 30 days from backups, except where law requires longer retention. Unused Minutes are handled under the Refund policy.

12Warranties and disclaimers

We will provide the Service with reasonable skill and care. Otherwise the Service is provided “as is”, and we do not promise that it will be uninterrupted, error-free, or that any call will connect or convert. Telephone networks, third-party providers and AI models are inherently imperfect.

13Limitation of liability

To the fullest extent permitted by law, neither Propgent entity is liable for indirect, consequential or special losses, lost profits, lost business or lost data. Our total liability for all claims in any twelve-month period is limited to the amount you paid us in the twelve months before the first claim. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything that cannot be limited by law.

14Indemnity

You will defend and compensate Propgent against claims, fines and costs arising from calls or messages made through your account in breach of section 06 or the Acceptable use policy, from the content you upload, or from your breach of these terms.

15Governing law and disputes

• If your contracting entity is Medigent Technologies LLP: these terms are governed by the laws of India and the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction.
• If your contracting entity is 711webservices LLC: these terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules, and the state and federal courts located in New Mexico have exclusive jurisdiction.

Before starting proceedings, each side agrees to try to resolve the dispute by discussion for 30 days after written notice.

16Changes and notices

We may update these terms. Material changes will be announced in the app or by email at least 14 days before they take effect; continuing to use the Service after that means you accept them. Notices to us go to hello@propgent.io; notices to you go to your account email.